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1Z0-465 Exam Questions, Real Oracle 1Z0-465 Certification Dumps - Easy4Certs
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1Z0-465 Exam

Oracle RightNow CX Cloud Service 2012 Essentials Exam

  • Exam Number/Code : 1Z0-465
  • Exam Name : Oracle RightNow CX Cloud Service 2012 Essentials Exam
  • Questions and Answers : 80 Q&As
  • Update Time: 2022-06-29
  • Price: $ 99.00 $ 39.00

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Exam Description

Question: 1

Which incident field is designed to be used by your customer to standardize tracking of how incidents are resolved?

A. Response Message
B. SLA Instance
C. Severity
D. Disposition
E. Source
Answer: B
Question: 2
View the Exhibit.
Your customer has “Gold” level SLAs being applied to organization automatically with an organization rule. After six months the business decides to reduce the turnaround time for the response. Instead of responding in 24 hours yours agents need to respond to the end customers within the business hours. You modify the Gold SLA to reflect this change but you notice that the SLA reports are still using a 24 hours response time. Which statement is correct?
A. Your site has been corrupted with “Ghost” SLAs (See Exhibit).
B. You have not activated the rules so the updated SLAs are not being applied.
C. Updating the SLA will not automatically update the organization’s SLA.
D. The SLA reports will need to be modified to use the new SLA.
Answer: A
Question: 3
Your customer was reviewing published answers in their knowledgebase. They noticed that several of the answers had irrelevant answers listed in the “Answers other found helpful” section of the answer detail page. What step is required to eliminate the individual irrelevant answers?
A. Remove the related answers widget from the Customer Portal page.
B. Remove the irrelevant answers from manually related answers.
C. Block the irrelevant answers from Learned Links.
D. Delete the irrelevant answers from Sibling Answers.
Answer: D
Question: 4
Your customer has created a new script and has deployed it to the agents in their call center within their incident workflow. They have noticed an issue that all of their agents cannot end the script of the places that were designed to. Identity the two reasons for this.
A. There are no exit or finished events being triggered on the script pages.
B. The agents cannot get to the pages where they can end the script.
C. There are no return events listed in the incident workflow for the script to use.
D. There are no script beginning and ending buttons enabled for the script pages.
Answer: B
Question: 5
Your customer has two different types of end customers that will be visiting their knowledgebase website. The types are “public customers” and “registered customers”. They would like to present additional knowledgebase answers to the registered customers. Choose the two statements required to set up this type of environment.
A. Set up an access level without customer visibility and assign it to the registered customer answers.
B. Ensure registered customers in to the knowledgebase website and are assigned a service level with the access level to their account.
C. Create special Products and Categories for the registered customer answers.
D. Set up an access level without customer visibility and assign it to all the customer answers.
E. Create a special public answer status for the registered customer answers.
Answer: BC

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